Privacy Policy
TSR Grand Hotel
Effective Date: June 25, 2026
TSR Grand Hotel (“TSR Grand Hotel,” “Hotel,” “we,” “our,” or “us”) is committed to protecting the privacy and security of our guests, website visitors, customers, business partners, and service users. This Privacy Policy explains how we collect, use, disclose, process, store, and protect your personal information when you visit our website, make reservations, use our services, communicate with us, or otherwise interact with TSR Grand Hotel.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.
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1. ABOUT TSR GRAND HOTEL
TSR Grand Hotel operates hospitality and accommodation services, including room reservations, dining services, event facilities, customer support, and related hospitality offerings.
For questions regarding this Privacy Policy, please contact:
TSR Grand Hotel
Email: tsrgrandhotel@gmail.com
Phone: +91 9989625577
Address: Reddi Kancheru, International Airport, Bhogapuram,
vizianagaram,
Andhra Pradesh,
535216
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2. INFORMATION WE COLLECT
We may collect personal and non-personal information from guests and visitors.
2.1 Personal Information
Personal information includes information that identifies or can reasonably identify an individual.
This may include:
Identity Information
Full name
Date of birth
Gender
Nationality
Government-issued identification details
Passport information (for international guests)
Aadhaar details where legally permitted
Visa information where applicable
Contact Information
Email address
Mobile number
Alternate contact number
Residential address
Billing address
Reservation Information
Booking details
Arrival and departure dates
Room preferences
Guest requests
Loyalty program information
Travel details
Payment Information
Payment method details
Transaction records
Billing information
Invoice details
Note: Payment card information is processed through secure third-party payment providers. TSR Grand Hotel does not store complete credit/debit card information on its servers unless required by law or payment regulations.
Communication Information
Customer service inquiries
Email correspondence
Feedback forms
Survey responses
Complaint records
Corporate and Event Information
Company name
Event booking details
Business contact information
Meeting and conference arrangements
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2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Internet service provider
Referring websites
Date and time of visit
Pages viewed
Clickstream data
Session duration
Geographic location data (where permitted)
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2.3 Cookies and Similar Technologies
We use cookies, pixels, tags, and analytics technologies to improve website functionality and user experience.
Cookies help us:
Recognize returning visitors
Store preferences
Analyze website traffic
Improve website performance
Personalize content
Enhance security
Users may control cookie settings through browser preferences.
Disabling cookies may impact website functionality.
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3. HOW WE USE YOUR INFORMATION
We process information for legitimate business purposes including:
Reservation Management
To:
Process bookings
Confirm reservations
Manage modifications
Handle cancellations
Facilitate check-in and check-out
Guest Services
To:
Provide accommodation services
Fulfill special requests
Improve guest experience
Respond to inquiries
Payment Processing
To:
Process payments
Generate invoices
Prevent fraudulent transactions
Maintain accounting records
Customer Support
To:
Respond to requests
Resolve complaints
Provide assistance
Marketing Communications
Subject to applicable laws and your consent, we may send:
Promotional offers
Seasonal discounts
Hotel updates
Event information
Loyalty program communications
Users may unsubscribe at any time.
Security and Compliance
To:
Prevent fraud
Protect guests and employees
Enforce hotel policies
Comply with legal obligations
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4. LEGAL BASIS FOR PROCESSING
Where applicable, TSR Grand Hotel processes personal information based on:
Performance of a contract
Legal obligations
Legitimate business interests
User consent
Protection of vital interests
Compliance with regulatory requirements
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5. DISCLOSURE OF INFORMATION
We do not sell personal information.
We may share information with:
Service Providers
Including:
Payment processors
Website hosting providers
IT service providers
Customer support vendors
Marketing agencies
Government Authorities
Where required by law, regulation, court order, or lawful governmental request.
Professional Advisors
Including:
Legal advisors
Auditors
Accountants
Insurance providers
Business Transfers
In connection with:
Mergers
Acquisitions
Asset transfers
Corporate restructuring
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6. DATA SECURITY
TSR Grand Hotel maintains reasonable administrative, technical, and physical safeguards to protect information.
Security measures may include:
SSL encryption
Secure servers
Access controls
Password protection
Employee confidentiality obligations
Monitoring and security audits
Despite our efforts, no internet transmission can be guaranteed to be completely secure.
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7. DATA RETENTION
We retain personal information only for as long as necessary to:
Provide services
Fulfill legal obligations
Resolve disputes
Enforce agreements
Maintain business records
Retention periods may vary depending on legal and operational requirements.
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8. YOUR RIGHTS
Subject to applicable law, users may have rights to:
Access personal information
Correct inaccurate information
Request deletion
Restrict processing
Withdraw consent
Object to processing
Request portability of data
Requests may be submitted through our contact details.
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9. CHILDREN’S PRIVACY
Our services are not directed toward individuals under 18 years of age without parental or guardian involvement.
We do not knowingly collect information from minors in violation of applicable laws.
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10. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites.
We are not responsible for:
Third-party content
Privacy practices
Security measures
Terms and policies
Users should review the privacy policies of such websites.
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11. INTERNATIONAL DATA TRANSFERS
Where necessary, information may be processed and stored in locations outside your jurisdiction.
Appropriate safeguards shall be implemented to protect personal information.
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12. CHANGES TO THIS POLICY
TSR Grand Hotel reserves the right to update this Privacy Policy at any time.
Changes become effective upon publication on our website.
Continued use of our services constitutes acceptance of the revised policy.